Returvilkår
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Unneeded parts or incorrect orders can only be requested in the customer's inquiry portal via www.original-carparts.com . If you have any further questions about returns, please contact the Complaints Team at the following email address
reklamation@original-carparts.com
Return conditions
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Returns MUST be notified to us within 5 working days of receipt of the goods
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The reported part for return (including surcharge) MUST be returned within 14 working days.
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All returned items MUST be returned in their original packaging.
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This packaging MUST NOT be damaged and MUST have the original legible label (number and scannable barcode, barcode).
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It is FORBIDDEN to write on the packaging
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Parts must NOT be painted, installed or assembled
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Only transparent and unprinted adhesive tape may be used to close the undamaged original packaging.
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Can only be sent after receiving the official return form, which must be glued to the box. This means that it has been accepted. Parts sent without a return form will be rejected.
Send only the reported part (by email), otherwise it will be automatically rejected.
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When shipping , he is obliged to provide us with pictures of each returned part of the packaging, the general condition of the part (or any damage) and the pallet or crate in which the returned parts are mounted and how they were collected by the transport company (e.g. in the truck). A CMR alone is not sufficient proof of return.
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The part should be oil- and dirt-free and returned within 14 factory days in its original packaging.
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Cannot be returned
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All special orders (ordered items by vin,... keys, accessories, airbags, seat belts, electronic devices, batteries, wiring harnesses or sensors, as well as Already assembled, installed or painted parts
Damage or missing on delivery
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Parts that arrive damaged or missing must be reported within 3 days of receiving the goods, each case will be handled individually
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The request should be submitted by email reklamation@original-carparts.com and should be accompanied
by clear images of the packaging with a sticker (label), part in its entirety and the damage.
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No clear images automatically lead to a rejection.
Return
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Returns under 30 EURO will not be accepted unless it is a mistake by www.original-carparts.com
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Exceptions can be made for fast-moving items
Return processing:
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A return form will be provided to you by email reklamation@original-carparts.com after the notification . This must be glued to the packaging of the part to be returned. The customer is responsible for proving the return of parts and the condition of the box and part upon return.
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The return items will be credited or exchanged from the time all return conditions are met and the parts have been successfully retrieved in www.original-carparts.com.
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If the above conditions are not met , www.original-carparts.com reserves the right to return or destroy the part to the customer and not issue a credit note. Please note that it is the customer's responsibility to meet all of the above return conditions.
We hope this will improve our service to you. Sincerely,
