Return conditions

No right of withdrawal

We sell only to businesses, so there is no statutory right of withdrawal. A return is possible under these conditions.

Damage and missing parts

Report transport damage and missing parts within 7 working days of receipt in the customer account under Returns.

Returning parts in good order

You can return parts in good order within 5 working days of receipt once we have approved the return in the customer account. The part must be unused, not fitted and in its undamaged original packaging.

Not taken back

Not taken back: parts ordered by VIN, keys, accessories, airbags, seat belts, electronics, batteries, wiring harnesses, sensors, and parts that were fitted or painted.

Costs and credit

If the reason lies with us, we pay for the return. Otherwise the customer pays. The credit follows once the part has been checked.

Questions

Write to reklamation@original-carparts.com.