How we work
Every order with us is many different parts: a headlamp, an alternator, filters, brake discs and pads, oil. We order each item where it is available as the original, and follow it until the whole order is ready for collection.
From our suppliers to our warehouse
Some suppliers bring the parts to us, others we collect from ourselves. Everything comes together at our warehouse in Bochum. If a supplier cancels an item or the manufacturer has replaced a part number, you see it in your order status, and if a price changes we ask you first.
Receiving
Every carton is scanned on arrival — from that moment your status reads «Arrived at our warehouse». High-value parts are taken out of their packaging and inspected: are they undamaged, does the number match, is everything there. After the check they go back into the manufacturer's original packaging. If a part is damaged, wrong or missing from the carton, we settle it with the supplier ourselves.
Checking
We check every incoming shipment line by line against the order and the supplier's invoice. Whatever is missing we first look for in our own stock, then claim from the supplier.
Your place in the warehouse
A received part goes straight to your order's place, next to the other parts. For exchange parts — starters and alternators, for example — we show the deposit on a separate line.
Packing and documents
When the order is complete, each part is scanned once more before it goes into the box — so exactly what you ordered travels to you. We pack on your request through the chat assistant within a day, or on our own as soon as everything is in. In boxes or on a pallet, each package with its own number. All documents — order confirmations, delivery notes, invoices, credit notes, packing lists — are in your account, one by one or as an archive. If your packages need your own labels, send them to your account manager before packing.
Collection
Your forwarder or courier collects the goods — please let us know in advance. From there your carrier takes the goods by road, sea or air — to where the part will be fitted to the car.
Your account and automation
In your account you see the status of every order line, all documents and your statistics: lead times, makes, turnover, finances. Your account tells you about changes with a notification. You can upload an order as an Excel list, and through the API your own software orders and fetches the statuses itself.
Questions
Questions about an order, packing or collection — to your manager.